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Cougar Health Services

COVID-19 Update

Counseling and Psychological Services (CAPS has modified practice procedures and will be providing all services by secure Zoom or telephone. Please call the reception desk at 509-335-4511 during regular business hours to access services, whether you are a current counseling client, current psychiatry client, or a student who wants to start counseling or psychiatry.

Testing Services is operating with limited capacity. Students and visitors are expected to abide by all current COVID-19 related university policies and public health directives, including:

  • wearing a mask/cloth face covering,
  • maintaining physical distancing of 6 feet, and
  • completing positive self-attestation.

If you are feeling sick (coughing, fever, trouble breathing, etc.), stay home, and contact your healthcare provider. If you must cancel your exam because of illness, we will reschedule the exam as soon as possible. Any testing candidate exhibiting symptoms consistent with being ill will not be admitted for testing.

Students or visitors who do not comply with these directives will be required to leave the testing center; in egregious or repetitive cases, WSU students may be referred to the Center for Community Standards.

Individual Proctoring

Testing Services can proctor exams for distance learning courses including WSU Global Campus, BYU Independent Study, and other institutions. We can also proctor for some placement exams, make-up exams, and when a student relocates to Pullman and needs to take an exam from another institution.

Tests are conducted in the Washington Building, room 301.

Schedule your proctored exam.


Students reserving time for a proctored exam at WSU Testing Services in Pullman will pay a $5.16 annual fee by debit or credit card when creating an account and scheduling an exam at RegisterBlast, our scheduling website. The annual fee is not refundable.

Proctored testing costs $15 for exams of less than 1 hour duration, $25 for exams of 1-3 hours duration, and $45 for exams exceeding 3 hours duration, without accommodations. WGU student exams are scheduled and proctoring fees paid by WGU.

The full amount is charged even if you complete the exam in less than the maximum time allowed, reschedule or cancel less than 24 hours before the scheduled exam, or “no show” at the scheduled time.
This cost includes registering, scheduling, receipt of exam, proctoring in a secure environment, use of #2 pencils, scratch paper, scientific calculators (if allowed) and returning the exam via fax, email, USPS, FedEx, or courier.

WSU students enrolled for the current or upcoming semester can have the proctoring fee charged to their student account by providing their WSU ID number when scheduling an exam. Individuals not enrolled at WSU must pay by check or money order (payable to “WSU Controller”) on the day of their proctored exam. Cash and credit or debit cards are not accepted at Testing Services.

Exam retakes are a separate appointment and a separate fee even if the exam was lost in the mail, by the institution, or by the instructor.

Nominating a proctor

The student and instructor must ensure that the test environment is appropriate for the exam and that taking the exam at Testing Services does not violate any academic regulations of their institution.

Requesting your exam

The student is responsible for arranging for the test and test instructions to be sent directly to Testing Services. All instructions must be included with the exam. The test taker is not allowed to use any additional materials that are not specified on the test or test instructions.

Many institutions need two weeks to send the exam. The student may have to contact the institution or instructor to make sure the exam is sent in time to take it.

Requesting an exam from Global Campus

In addition to scheduling your proctored exam, WSU Global Campus students must submit a separate request through MyWSU to have their exam sent to WSU Testing Services.

To request your exam, you will need to:

  1. Log in to my WSU
  2. Select Manage Classes, then Global Campus Proctored Exams from the left menu.
  3. Choose the link for the exam you have scheduled. You will be directed to the Scheduling Proctored Exams web page, which will show your proctoring options for that exam.
  4. Indicate the exam date and who will be proctoring your exam. If you have previously used Testing Services as a proctor, select that proctor from the Proctor Location drop-down menu.
  5. If you have not previously used Testing Services as a proctor, select Propose a new proctor:
    • Indicate the date you anticipate taking the exam
    • Use this for the proctor information:
      Proctor First Name: Sheryl
      Proctor Last Name: Bentz
      Proctor Work Title: Testing Services Program Coordinator
      School Name: Washington State University
      Department: Testing Services
      Location: Washington Building 301
      Street Address: 1125 SE Washington St.
      City: Pullman
      State: WA
      Zip Code: 99164-2302
      Country: USA
      Proctor Work Phone: 509-335-1744
      Proctor Email:
  6. Choose your exam delivery option: Mail Exam via USPS or Email exam to on-site proctor.

Once you enter the Testing Services proctor information it will be saved. For future exams you will be able to select this proctor from a drop-down menu.

Global Campus students may go here for more detailed information.


The student is responsible for scheduling the correct amount of time to complete the exam, scheduling the correct format of exam (computer/paper-pencil/recording), making arrangements to have the test sent to Testing Services, and completing the exam by the due date with time for the exam to be returned to the instructor.

To cancel or reschedule a testing appointment, log into your RegisterBlast account at least 24 hours before the scheduled exam. If you are unable to do so, call 509-335-1744 for assistance. If you do not change your appointment through RegisterBlast you must reserve a new exam time.

Tests that involve listening or recording cannot be scheduled during other examinations. Please call 509-335-1744 to schedule these tests.

Test environment and materials

Tests are administered in room 301 of the Washington building. Students are assigned to an individual testing station. Writing surfaces are 47.5″ wide, 24″ deep, 29″ high. Test takers are not allowed to communicate or interact with others. Each testing station has a rolling office chair without arms. Test takers are monitored by professional proctors using a video camera system.

Testing Services can make available 8.5”x 11” lined scratch paper, blank scratch paper, #2 pencils, pens, and Casio fx-260 solar scientific calculators.

Exams can be printed in black and white or color. (Please note in an email if an attachment should be printed in color for viewing figures.)


Any irregularities and suspected cheating are reported to the test provider with detailed information. The test provider is responsible for taking appropriate action in cases of cheating, impersonation, or other improper conduct according to the policies of the test provider from the institution and/or syllabus. (WSU students, please see are locked in a secure cabinet that can only be accessed by the test proctors.

Testing Services will not administer tests if the identification is uncertain in any way. Test takers must present photo identification as described by the test requirements. If a test does not specify what identification is accepted, Testing Services will only verify identity with identification that includes the person’s recognizable photo and name that was issued by a government agency or school.

Exams can be returned via fax, email, USPS, FedEx, or picked up by a courier who can provide identification and who is authorized by the instructor/test provider. The instructions must specify on the test if a signature is required on the FedEx package.

The test taker is not allowed to use any aids that are not specified on the test or test instructions.

Testing Services may inspect any item the student wants to bring into the testing room including clothing, pencil, pens, erasers, calculators, batteries, watches, etc. In some cases students may be required to use pencils, pens, or a calculator provided by Testing Services and prohibited from using their personal pencils, pens, or calculator.

Due to variations in calculators, Testing Services is not able to “clear” or “reset” calculator memory or inspect calculator software. Testing Services has Casio fx-260 solar scientific calculators available for students to use when the instructions allow for the use of a scientific calculator.

Testing Services may ask examinees to remove for inspection shoes, socks, jackets, scarves, watches, hats and other accessories. Testing Services staff may ask an examinee to shake-out, pat, or smooth down the clothing he or she is wearing. Testing Services will not perform invasive searches that involve touching the examinee or touching clothing on an examinee.

Special conditions and aids

  • Writing Utensils: Students are normally allowed to use their personal pencils, pens, mechanical pencils of any color they bring. It is the student’s responsibility to write in a manner that is legible even when the exam is scanned or faxed.
  • Open Book: Examinees are allowed to use a bound paper book. Testing Services cannot look at every page of a book to make sure that there are no notes written or inserted in the book. Students who own only an ebook should borrow a physical book from the library or another source for the exam. No tablets, laptops, e-readers, phones, full touch screen calculators, laptops, phones, mp3 players, tablets, smart watches, or other electronic or computing devices are allowed in the testing room.
  • Open Note: For open note tests with electronic notes, examinees need to download the materials onto a USB drive or CD and reserve a time to use monitored computer at the Testing Services. No tablets, iPads, laptops, e-readers, phones full touch-screen calculators, laptops, phones, mp3 players, tablets, smart watches, or other electronic or computing devices are allowed in the testing room.
  • Calculators: When calculators are allowed, Testing Services will follow instructions provided by the institution. Calculators must be silent. Individuals who need to use a talking calculator for an accommodation must specify this on the exam request when scheduling. Electrical outlets cannot be used to plug in a calculator. No full-touch screen calculators, phones, mp3 players, tablets, iPads, iPhones, iPods, smart watches, or other non-calculators are allowed. Calculator watches are allowed only when a calculator is allowed (Smart watches are not allowed). Calculator memory cannot be cleared by Testing Services staff and staff will not “certify” that the examinee has cleared the calculator memory. Testing Services can make available Casio fx-260 solar scientific calculators. On computer based exams, when permitted the student has the option of using the specified handheld calculator or the appropriate on-screen installed Windows calculator. Other online calculators are not allowed unless specified by the exam instructions.

Instructions for day of the test

  1. Bring any materials needed for the exam and a photo ID.
  2. Before the exam use the restroom, turn off phones and electronic devices and put away all personal belongings. Keep available the photo ID and materials needed for the exam.
  3. Arrive on time for your exam. If you arrive late with less time than the exam allows before the center closes you will need to reschedule or complete a late arrival form agreeing to give up some of your allowed testing time.
  4. Check-in with proctor staff and tell the proctor your name.
  5. Verify your identity by presenting to the proctor your photo ID.
  6. Leave personal items (including, but not limited to, backpacks, hats, purses, electronic devices and phone), unless approved, in the locker designated by the proctor.
  7. Students are not allowed assistance from persons, computers, books, or notes, etc., unless specified on the exam by the instructor. No one other than the proctor can accompany a student into the testing area unless specified by the instructions.
  8. For most exams, once the exam starts and until it is completed, students cannot leave the testing area for any reason including to pay for parking or personal childcare matters. For most exams, leaving the exam area terminates the exam.
  9. Enter the testing room with the proctor only when instructed to do so.
  10. Go to the testing station you are directed to by the proctor.
  11. Note the time you are starting the exam and plan your time to complete it within the time allowed.
  12. Complete the exam following the directions and do not disturb other who are testing.
  13. If you have questions, raise your hand to get the proctor’s attention.
  14. Pens and pencils are available at the front of the room.
  15. When finished with the exam, return all exam materials (including scratch paper) to the proctor. Students cannot retain any exam materials.
  16. Collect your belonging and exit the test center.

Other testing centers

Find other testing centers for distance learning testing from the National College Testing Association.

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