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Count on Cougs Registration Open Now

Exterior closeup of the WSU spirit mark in white against the red backdrop on the Chinook Student Building

Count on Cougs bystander intervention program

Count on Cougs is a violence prevention program that focuses on making our campus safer by empowering bystanders, like you, to become active members in reducing gender-based violence (intimate partner violence, stalking, and sexual assault). This is a mandatory program for all incoming students. Watch this video to get an introduction to bystander intervention at WSU.

Count on Cougs is part of larger Violence Prevention efforts at Health Promotion.

Text Program: To enroll in our text program, text @COUNT to 844-486-0046 to receive weekly text messages with reminders about campus resources, opportunities to practice bystander intervention, and information to further your knowledge about gender-based violence.

• To cancel the messages, you can reply with STOP.
• To get more information, you can reply with HELP.
• Content within the text messaging program adheres to the WSU Privacy Policy.

*Register* for a Count on Cougs Workshop

You can sign up for a workshop up until the day of the event. Click on a workshop below to register!

Learn more about violence prevention efforts at WSU.

Get your Flu Shot!

Flu Shots Protect Us

Influenza closely resembles COVID-19 with symptoms like fever and cough, so it’s hard to tell the difference. Without a flu immunization, you’re at risk of contracting both flu and COVID-19, perhaps simultaneously even. The healthcare system is currently strained, so that’s why protecting yourself with a flu shot is vital to public health. It’s also important that you get your flu shot early in the season. After getting a flu vaccine, it takes about two weeks for your body to develop the antibodies that will protect you from influenza. Want more info? Check out our blog post describing the dangers of flu during the COVID-19 pandemic, and responses to common vaccine criticisms.

Flu vaccines for students will be provided by WSU Cougar Health Services. Vaccines for faculty, staff and family members will be administered and billed through our partner Range Community Clinic.

Join Us for Flu Shot Fridays: October 1-October 29

Appointments are required. 

  • Students (undergraduate and graduate) can schedule an appointment through the CHS patient portal.
  • Faculty, staff and family members will schedule through Range Community Clinic. A limited supply of COVID-19 vaccines (Pfizer and Johnson & Johnson) are available to request when making an appointment.
    • Questions about faculty, staff and family vaccines should be sent to Keli Riley at
Flu Shot Friday schedule

Appointments are required for all flu shots.

  • October 1 (11:00-3:00 p.m.) at the Elson S. Floyd Cultural Center
  • October 8 (11:00-3:00 p.m.) at the Chinook Student Center
  • October 15 (11:00-3:00 p.m.) at the Elson S. Floyd Cultural Center
  • October 22 (11:00-3:00 p.m.) at the Elson S. Floyd Cultural Center
  • October 29 (11:00-3:00 p.m.) at the Chinook Student Center

Be Prepared
  • Prior to your arrival, check for COVID-19 symptoms like fever, cough, shortness of breath, or headache. If showing any symptoms, please do not attend the event. See the full CDC symptoms list here.
  • If you know or think you’ve been in contact with someone who has COVID-19, please do not attend the event. See self-quarantine resources for assistance.
  • Wear a mask.
  • Cover coughs and sneezes.
  • Please bring your CougarCard (or Photo ID) and proof of insurance*

Flu shots are covered 100% by most insurance plans.

  • Students can contact the CHS billing office at 509-335-3575 with questions about coverage or for those currently without medical insurance.
  • Faculty, staff and family members can contact Keli Riley at or call 509-505-7481 with questions about coverage or for those currently without medical insurance.

Make sure to bring your insurance card! We will not take payment at the time of service for Flu Shot Fridays, but we will get your insurance information for billing.

Take a Look at Our Fall Hours

Fall 2021 Hours

Week of Welcome August 16-21 (Reduced Operations)

Call first for all appointments.

Medical Clinic | Pharmacy 

  • Monday-Wednesday| 1:00  – 5:00 p.m.
  • Thursday-Friday | 9:00 a.m. – 5:00 p.m.

Vision Clinic

  • Monday-Wednesday | 1:00  – 4:30 p.m.
  • Thursday-Friday | 10:30 a.m. – 4:30 p.m.

Counseling and Psychological Services

  • Monday | 1:00 – 5:00 p.m.
  • Tuesday- Friday | 8:00 a.m. – 5:00 p.m.


August 23 – December 17

Call first for all appointments.

Medical Clinic | Pharmacy | Vision Clinic

  • Monday-Friday | 9:00 a.m. – 5:00 p.m.
  • Saturdays (Medical Clinic Only) | 9:00 a.m. – 1:00 p.m.
  • Sundays – All services closed.

Counseling and Psychological Services

  • Monday-Friday | 8:00 a.m. – 5:00 p.m.


Holidays and Closures

Labor Day (September 6)

  • Medical Clinic open for acute care only, from 9:00 a.m. – 1:00 p.m.
  • All other services are closed.

Veteran’s Day (November 11)

  • Medical Clinic open for acute care only, from 9:00 a.m. – 1:00 p.m.
  • All other services are closed.

Fall Break (November 25 & 26) – Hours TBA

Winter Break (December 20-January 2) – Hours TBA

Vaccine and Exemption Documentation

Currently, Cougar Health Services is accepting vaccination records/exemptions for all WSU students, from all campus locations. All WSU students need to complete one of the following options.

NOTICE: It is illegal to submit fraudulent or counterfeit COVID-19 vaccine cards. Please see FBI Guidance. It is also illegal to claim an exemption or accommodation on false, misleading, or dishonest grounds.

Any student found to have submitted fraudulent or counterfeit records, or false, misleading, or dishonest information about their vaccination status, medical need for exemption, or their sincerely held religious beliefs will be referred to the Center for Community Standards. Consequences may include but are not limited to expulsion from the university.

Upload Proof of Vaccination

If you were vaccinated in the state of Washington, view instructions for downloading your immunization records.

To upload proof of COVID-19 vaccination:

  1. Log into your Patient Portal.
  2. Click the “Enter my COVID-19 Vaccine Information” button at the top of the screen.
  3. Upload a photo of your COVID-19 vaccine card or record AND type in your vaccination information in the designated area.

You’re done! Once you have completed these steps, there is nothing more to do. 

To upload proof of measles (MMR) vaccination:

  1. Log into your Patient Portal.
  2. Click “Immunizations” in the left-hand menu.
  3. Click “Add immunization record OR exemption information….”
  4. Upload immunization record.

More information on the WSU Pullman measles MMR vaccination requirement is available online.


You only need to file an exemption if you are not getting vaccinated. If you file an exemption and later decide to get a vaccine, you can follow the steps above to submit your proof of vaccination.

File Medical Exemption

To file a medical exemption to the COVID-19 and/or MMR requirement:

  1. Log into your Patient Portal.
  2. Click “Immunizations” in the left-hand menu.
  3. Click “Add immunization record OR exemption information….”
  4. Upload letter/documentation from a licensed healthcare provider detailing your need for a medical exemption.
    1. After you upload your documentation, it will be reviewed by Cougar Health Services staff. Cougar Health Services will contact you if there are any issues with your uploaded documentation.
  5. Within two (2) business days you will receive an exemption form in your Patient Portal
    1. Log into your Patient Portal.
    2. To access the form, click “Consent Forms” in the left menu.
    3. You must fill this form out to be compliant with WSU’s vaccination requirement and have your vaccination registration hold removed.

File Religious Exemption

To file a religious exemption to the COVID-19 and/or MMR requirement:

  1. Complete the Vaccination Educational Module. At the end of the module, you will be asked a series of questions regarding your sincerely held religious belief.
  2. Your completed form will be sent for committee review. All personally identifiable information will be removed prior to review. Most determinations will be delivered within ten (10) business days.
  3. Approval or denial of your exemption will be emailed to your WSU email address. Approved exemptions/accommodations will also be shared with Cougar Health Services for compliance purposes. Student employees will also have results shared with Human Resource Services to meet Proclamation 21-14.1.
  4. If approved, you will receive a consent form in your Patient Portal (within 3 business days of approval).
    1. Click “Consent Forms” in the left-hand menu.
    2. Complete the ‘’Request for Immunization Exemption” form
  5. If denied, you will need to schedule an appointment to get a vaccine or provide documentation for a medical exemption. You will also be provided information about how to appeal this decision.

All steps must be completed to be compliant with WSU’s vaccination requirement and have your vaccination registration hold removed. It may take up to 3 business days for your account to show your approved exemption and to be marked compliant.

Personal Exemptions

In light of the recent FDA approval of the Pfizer vaccine and changes to exemptions, we are not processing new personal exemption requests. Medical exemptions and exemptions for sincerely held religious beliefs will still be allowed. Updates will be posted here as soon as the updated exemption process is made available.

Exemption FAQ’s

Cougar Health Services is only filing documentation of religious exemptions for compliance purposes. Questions related to the religious exemption process should be sent to

I’ve already submitted a religious exemption. Why do I have to resubmit?

WSU is working hard to streamline its processes as much as possible. Students working in K-12 and healthcare settings and student employees are subject to stricter requirements for religious exemptions. Rather than have multiple processes, WSU would like all students to be evaluated on the same criteria.

What is the review process for religious exemptions?

A panel of WSU faculty and staff from all WSU campuses will review each exemption request individually. Panel membership will consist of those with expertise in religions, diverse backgrounds, and legal accommodations. Personally identifiable information will be removed prior to panel review.

My request was denied. What do I do?

If your exemption request is denied, and you wish to appeal the decision, you will be provided information on the appeal process. You will also retain the option to get vaccinated or file a medical exemption request.



Summer Hours in Effect

May 10 – August 13

Call first for all appointments.

All Services

  • Monday-Friday | 8:00 a.m. – 4:00 p.m.
  • CLOSED – Saturdays and Sundays

Holiday Closures

  • Monday, May 31
  • Monday, July 5


Visit the Vision Clinic for Your Eyecare Needs

Rows of eyeglasses line the wall of the Vision Clinic

Our vision clinic is committed to providing professional, highly accessible vision care for WSU students. Our highly-trained eye care professionals provide comprehensive eye exams using state of the art equipment. Come visit our beautiful, modern optical retail store and see the newest styles of eyewear and sunglasses.

Appointments and services

WSU students can order glasses, contact lenses, eye drops and solutions, and eyeglass repairs. You can reach us at 509-335-0360 or online through the Patient Portal to schedule an appointment for any of the following eye care services:

  • Comprehensive eye exams
  • Contact lens fittings
  • Emergency same-day appointments for conditions such as red eye, flashes of light, floaters, and injuries to the eyes/face
  • Treatment for eye conditions such as dry eye, allergies, diabetes, glaucoma, and macular degeneration
  • Pre- and post-op Lasik care

For doctor-approved information on common eye symptoms and conditions, visit the American Optometric Association.

If you are a WSU student not located on the Pullman campus, you still have access to the vision clinic for available services. We can fill any current contact lens or glasses prescriptions and, if needed, mail them to you.

Retail store

Our vision clinic includes a retail store where students can purchase eyewear and accessories. We can fill prescriptions from our optometrist or from other providers.
If you already have a prescription from another provider, just bring it with you when you come in or provide us with the name and phone number for your eye care provider so we can call to get the prescription information.


Our stock of eyeglass frames and sunglasses includes options to fit every budget. Prescription glasses orders usually take about five business days to arrive at the Vision Clinic.

Brands we carry include:

  • Burberry
  • Calvin Klein
  • DKNY
  • Longchamp
  • Nike
  • Prada
  • Ray-Ban
  • Scott Harris
  • Timberland
  • Tom Ford
  • Toms Eyewear
  • Liberty Sport Sports Goggles

Cougar Package

If you’re purchasing eyeglasses, our Cougar Package includes selected frames, single vision polycarbonate lenses, and an anti-reflective coating for $200.

Computer eyewear

We also sell computer eyewear from GUNNAR Optiks designed to help protect eyes from artificial blue light.

Contact lenses

We stock Acuvue Oasys contact lenses for your annual supply in our retail store and we can order any other contact lens brand to fill your prescription.
Most contact lens orders arrive within 3-4 business days. If you have a current contact lens prescription and need a refill, please call us at 509-335-0360


We carry a variety of over the counter products, including:

  • Alaway allergy relief eye drops
  • Bausch & Lomb Thera Pearl Eye Mask
  • Blink Contacts Lubricating Eye Drops
  • Clear Care contact lens disinfection solution
  • Eyeglass cases
  • Eyeglass lens cleaner
  • Non-prescription sunglasses
  • OCuSOFT Lid Scrubs
  • Purilens saline solution
  • Reading glasses
  • Retaine Dry Eye Relief
  • Sports/sunglasses straps
interior of vision clinic showing retail contacts products and eyewear

Text messaging notifications

You can sign up for text notifications in person or over the phone at any time, whether you are filling your prescription for the first time or transferring it from another vision clinic. All that you need to give us is your current cell phone number and your mobile carrier.

We will send you a text message when your glasses or contacts are ready and you can pick them up at your convenience.


As a specialty clinic, our billing and costs sometimes differ from the main medical clinic. We have a charge for office visits and collect payment at the time of your visit.

If you have an insurance plan with vision benefits, we can bill your insurance. We can help you find out what your individual coverage and costs will be, and assist you with any necessary paperwork. Contact us for details.

You can pay for medical services or retail purchases with Visa, MasterCard, check, or cash.


Our vision clinic staff is dedicated to providing you with the highest quality vision care to help keep your eyes healthy.

Our optometrist, Dr. Narula, graduated from the Illinois College of Optometry in 2001. During her 15 years of practice, Dr. Narula has helped everyone from preschoolers in Auburn, Indiana to surgery patients in Beverly Hills, California. She takes great pride in fitting specialty contact lenses and treating dry eye syndrome. In her free time, she enjoys spending time with her family, reading mystery novels and exercising.

Hours, location, and parking

Find our current hours and a map of our location on the ground floor of the Washington building. Parking is available in the gated lot in the front of the building for all vision clinic patients.

Transfer Your Prescription to Your Home Pharmacy

WSU Pharmacy worker serving student at counter with medication.

COVID-19 Update

The Pharmacy is currently open 9 a.m. – 5 p.m., Monday-Friday. In accordance with social distancing, only two people are allowed in the pharmacy at a time.


Our full-service pharmacy is located inside our medical clinic. Find a map and our current hours on the Hours & Location page.

Transfer prescriptions

To transfer your prescriptions from us to another pharmacy, you will need to call the pharmacy location where you would like them transferred and provide them with your information and the name of the medication and our prescription number if available. Ask them to call the Cougar Health Services pharmacy at 509-335-5742 to complete the transfer process.

More about Pharmacy.

COVID-19 Vaccines Available for Current Pullman Students

CHS nurse placing bandage on upper arm of patient in exam room.


Cougar Health Services is now offering COVID-19 vaccines to current WSU Pullman students.

  • Appointments are required. Please schedule an appointment by logging in to the patient portal.
  • Bring your CougarCard or some form of identification.

Visit the Vaccine Locator to find appointments in the community.

COVID-19 Vaccine Requirements for Fall 2021

All WSU students must upload proof of COVID-19 vaccination or apply for an exemption. Detailed instructions about submitting documentation can be viewed here.