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Cougar Health Services Counseling and Psychological Services

COVID-19 Update

Counseling and Psychological Services (CAPS) has modified practice procedures and will be providing all services by secure Zoom or telephone. Please call the reception desk at 509-335-4511 during regular business hours to access services, whether you are a current counseling client, current psychiatry client, or a student who wants to start counseling or psychiatry.

Your First Visit

An initial consultation is the point of entry for every student coming to Counseling and Psychological Services (CAPS) for the first time. At your initial consultation appointment, you will receive an assessment from a mental health counselor who is equipped to listen to your concerns and assess what level of care is best for you. It typically takes an hour and 15 minutes to complete paperwork and attend the initial consultation appointment.

How to schedule

Initial consultation sessions are scheduled on a same-day basis. To schedule your session, please contact Counseling and Psychological Services at 509-335-4511. If the counselors’ schedules are full, you may be asked to call again the following day. Please tell us if you are in crisis so we can help you get the services you need.

Crisis Support

Crisis support is available after 5 pm, on weekends, and during University holidays by phone:  509-335-2159.

Call 911 in any emergency situation or if a student poses an immediate threat to self or others.

CAPS service referrals

We offer a variety of services to help students improve their mental health and wellness. After your first visit, your counselor may refer you to:

Community referrals

In some situations, your counselor may recommend transition of care to a community provider. We can help you find a community psychiatrist, therapist, or other services that would best fit your needs.

Examples of situations for which we may recommend transition of care:

  • Chronic mental health conditions that are best treated through longer-term, ongoing care
  • Students who want an open-ended, potentially longer-term treatment relationship
  • Ongoing treatment for students who chronically present an imminent risk to self or others
  • Recent and/or history of multiple psychiatric hospitalizations
  • Intensive substance abuse treatment
  • Court-ordered treatment, treatment that is a stipulation of probation, or evaluations for attorneys
  • Students who aren’t engaged in treatment (for example, missing 2 appointments in a row)
  • Treatment that falls outside of our expertise