Third-party data breach impacts users of WSU Pullman pharmacy

WSU Pullman students and others may have had their personal health information exposed due to a recent cyberattack targeting a third-party application commonly used by healthcare providers including the Cougar Health Services pharmacy. Learn more.

Pharmacy

The CHS pharmacy is conveniently located inside the medical clinic in the Washington Building. We are a full-service pharmacy, which means we can fill, refill, or transfer prescriptions, suggest over-the-counter products, and provide education around using prescription and other drugs safely. 

In addition to prescription medications, we also offer a number of over-the-counter medicines and other health products. 

Filling a Prescription at CHS Pharmacy

If you are new to our pharmacy, please proceed to the check-in area first to provide important information needed to fill your prescription (insurance, allergies, medical conditions).  

If a medication you need is currently out of stock, we can order it and have it available the next business day or, if needed, we can contact your prescriber for a possible alternative. 

Refill Your Prescription

We can refill your prescription either online or by phone. When requesting a refill, be sure to have your student ID, the name of the medication(s), and the prescription number handy. 

If your prescription is out of refills, please allow 72 hours for a response from your provider.

Online

  1. Log in to the Patient Portal.
  2. Click the Refills button.
  3. Select New Message and follow the instructions to submit your refill request.

By Phone

  1. Call 509-335-5742.
  2. Provide your name or student ID.
  3. Give the name of the medication(s) and the prescription number if available.
  4. If calling after hours (before 8 a.m. and after 5 p.m. Monday-Friday), leave a voicemail with your information and we will refill your prescription the following business day.

Cougar Health Services Pharmacy is not a mail-order pharmacy. Due to the differences in various state laws, the CHS Pharmacy is unable to mail prescriptions out-of-state to any students, regardless of their insurance or where the bill for medication is sent. If you have insurance, including SHIP/iSHIP, we can still transfer your prescription to a local pharmacy in your area, and you can fill it there. Certain out-of-pocket costs may apply, depending on your pharmacy’s network status with any insurance you may have. 

Transfer Your Prescription

We can help you transfer your prescription to Cougar Health Services from your home pharmacy or vice-versa.

Transfer to CHS

Online
  1. Log in to the Patient Portal.
  2. Click the Refills button.
  3. Select New Message and follow the instructions to submit your refill request
By Phone
  1. Call 509-335-5742.
  2. Give the name of the medication(s) and the prescription number, if available.
  3. Provide the name and phone number of the original pharmacy.

Transfer to Another Pharmacy

  1. Call the pharmacy location where you want your medication(s) transferred. 
  2. Give them your name, the name of the medications(s), and the prescription number if available. 
  3. Ask them to call us at 509-335-5742 to complete the transfer process. They can also fax a transfer request to 509-335-5745.

Text Notifications

You can sign up to receive text notifications when your prescriptions are ready to be picked up. You can sign up in person or over the phone at any time, whether you’re filling your prescription for the first time or transferring it from another pharmacy. 

If you are signed up for text notifications, we will send you a text when your prescription is ready and you can pick it up at your convenience. We try to take care of our patients as quickly as possible, and it typically takes between 15-20 minutes to fill prescriptions (the time can vary depending on the circumstances). 

Over-the-Counter (OTC) Products

If you need non-prescription medications or other products, we offer a number of competitively priced items in our pharmacy so you can quickly get what you need to feel better. 

Regularly stocked products include: 

  • Antacids 
  • Antibiotic ointments 
  • Anti-diarrhea medications 
  • Antihistamines 
  • Contraceptive items 
  • Cough and cold medicine 
  • Decongestants 
  • Emergency Contraceptives
  • Eye drops 
  • Feminine hygiene products 
  • Medicated shampoos 
  • Multivitamins and supplements 
  • Pain relievers 
  • Skin lotions 

Forms of Payment

We accept most prescription drug insurance plans and the graduate/international student plans. We also accept cash, check, Visa, MasterCard, Discover, and Cougar Cash. We do not accept RDA. 

Special Orders

We can special order products for you and, in most cases, have the item the next business day. 

How to Dispose of Unused Medications

If you have unused medications, you can easily dispose of them at the med disposal kiosk in the CHS pharmacy. The kiosk is free to use and available during pharmacy hours.  

You can dispose of medications in their original container or a sealed bag. Once you place a medication in the kiosk, it is no longer accessible. 

The following items are not accepted: 

  • Batteries 
  • Cosmetics and personal care products 
  • Herbal remedies, vitamins, and supplements 
  • Illicit drugs 
  • Medical devices 
  • Mercury-containing thermometers 
  • Pet pesticide products 
  • Sharps 

Remember that you should never throw away, recycle, or flush unused medications. If you’re unsure whether you can dispose of a medication in the kiosk, ask the pharmacy staff.