Referral Guide for Community Psychological Providers 

Your Counseling and Psychological Services counselor may recommend a transition of your mental health care to a community provider following your initial consultation or after some treatment and further assessment of your needs. If so, the steps outlined here can help you find a provider. 

Access Your Insurance Benefits

If you have health insurance, begin by taking these steps:

  1. There is an 800 number on the back of your insurance card. Call this number to reach the customer service representative for your insurance company. They will ask you for your insurance ID number (located on the front of your card), your birthdate, and your home address. 
  2. Ask them what your “outpatient mental health benefits” are. (Sometimes these are referred to as “behavioral health benefits.”) 
  3. Ask for a listing of names of therapists or psychological services in your local zip code. Make sure to get more than 1-2 names, as you may need to call several different people. They may also give you a website on which you can look up this information. 
  4. It can be helpful to have the following questions answered (Note: Bolded terms are defined on our Understanding Insurance page): 
    1. Is there a deductible to meet? If so, you will want to know how much the deductible is and how much has been met to date. 
    2. What is my co-pay or co-insurance?
    3. How many sessions can I receive per year? Your insurance company may give you an exact number of sessions, or they may say “unlimited sessions based on medical necessity.” 
    4. Is pre-authorization or referral required before meeting with a therapist? 

Locate and Contact a Community Provider

After obtaining a list of providers from your insurance, you will begin by calling the names on the list. If you do not have insurance, a list of sliding scale providers can be found below. 

Keep in mind that space is limited with counselors and psychiatric providers, so you may need to call several in order to find out who has openings. Try not to get discouraged if you cannot speak with the contact person directly, as you will often need to leave a confidential voice mail. In your voice mail, you will need to identify yourself, mention who referred you, and provide a return phone number and times you can be reached. The provider will call you back, usually within a day or two unless you indicate that you need an urgent contact. 

If you have additional questions or need assistance in any way, please contact Counseling and Psychological Services (CAPS) and we will do our best to help. 

Helpful questions to ask a community provider:

  1. Are you currently accepting any new clients?
  2. How soon would an appointment be available?
  3. My concerns have to do with (depression/anxiety/eating issues/alcohol issues/relationship
    problems/etc.) Do you have experience working with these concerns?
  4. Do you still take insurance from [your insurance company]?
  5. What are your payment policies? Do I need provide co-payment at the first visit?
  6. Where is your office located?
  7. Is there anything else I should be aware of?

Private Practice and Community Providers

The following providers are based in Pullman and the Palouse region. 

  • Mental Health Care Providers

    Barabasz Psychological Services (Hypnosis) 509-301-3811

    Behavioral Health Solutions 208-882-2182
    Mark Yama, Ph.D.

    Child & Family Services (Washington) 866-789-1511

    Child Protection Services 800-557-9671

    Idaho Department of Health & Welfare 208-799-4440
    Jennifer Shuffield, Clinical Supervisor

    Community Action Center 509-334-9147

    Counseling Center of the Palouse 208-883-0619
    Children through adults; families, couples/individuals

    • Rebecca Alexander, Ph.D.
    • Rebecca Bohn
    • Keith Haley, M.S., LPC
    • Alicia Hu, Ph.D.
    • April Rubino, M.Ed., LPC
    • Alan Whitlock, Ph.D. (16 & older)
    • Susan Simonds, Ph.D. (couples only)

    Educational & Psychological Services 208-883-1144
    Children through adults; families, couples/individuals; psychological assessment

    • Jeanne Steffen (Bulgin), Ph.D.
    • Jarod Fitzgerald, Ph.D. (Clarkston office)
    • Masha Gartstein, Ph.D.
    • Priscilla Hernandez Hacker, Ph.D.
    • Tim S. Rehnberg, Ph.D.
    • W. Rand Walker, Ph.D.
    • Glenn Vaughn, M.Ed.

    The Family Center, LLC 509-332-2600
    Therapy and psychological testing
    Jessica Viergutz, Psy.D.

    Fraley & Associates, PLLC (Moscow) 509-710-8171
    Lynn A. Fraley, MA, M.Ed., LCMHP

    Frances Wagner, MS, LMHC (Colfax) 509-288-4949

    Jennifer Luboski, Ph.D. 509-334-0677
    Adolescents & adults; couples/individuals

    Jack Venbrux, LMHC 509-336-5972

    Karen Knoff, LCPC, LMHC, ATR-BC (Moscow) 208-301-0649

    Martha Kitzrow, Ph.D. 208-883-1842

    Len McCoy, Psy.D. 509-338-9100

    Brian McNeill, Ph.D. 509-336-9045

    Liana Shull, LICSW 509-334-0782

    Laurie J. Smith, Ph.D. 509-595-5225

    Palouse Psychological Services 509-330-5456

    • Mark Summerson, PhD
    • Melanie Whetstine, PhD

    Paradise Creek Counseling & Consulting 208-882-2566

    • Dan Bayly, LCPC
    • Della Bayly, MS
    • Caren Loomis, COU-I
    • Kami Cornwall, LPC

    Piper Warwick, MS, LMHC 509-270-5460

    Weeks & Vietri Counseling & Community Services 208-882-8514
    Mental health and substance abuse issues

    Wilson Psychological Services 509-334-0782
    On call 208-883-5037
    Children through adults; families, couples/individuals

    • George Langfield, M.Ed.
    • Bonita Lawhead, B.S., CDP
    • Greg Wilson, Ph.D.

    Lori Woodward Bobo, EdS, M.Ed., LMHC 509-643-3416

  • Anger Management and Domestic Violence

    George Langfield, M.Ed. 509-334-1133
    Greg Wilson, Ph.D. 509-334-0782

  • Crime Victim Services

    24-hour Crisis Line 800-701-8385

  • Custody Evaluations

    Priscilla Hernandez Hacker Ph.D. 208-883-7766
    Wilson Psychological Associates 509-334-0782

  • Drug & Alcohol Treatment

    Palouse Recovery Center, LLC 509-334-0718
    Palouse River Counseling 509-334-1133
    Weeks & Vietri Counseling & Comm. Svcs. 208-882-8514

  • Hospitals: Main Line

    Gritman Medical Center 208-882-4511
    Pullman Regional Hospital 509-332-2541
    Sacred Heart Medical Center (Spokane) 509-474-3131
    St Joseph Medical Center (Lewiston) 208-743-2511

  • Testing and Assessment

    Rehnberg & Walker 208-883-1144
    WSU Psychology Clinic 509-335-3587
    Wilson Psychological Services 509-334-0782
    Jarod Fitzgerald, Ph.D. 509-758-9698
    Jessica Viergutz, Psy.D. 509-332-2600

  • Police Departments

    Moscow Police Department 208-883-7054
    Pullman Police Department 509-332-2521
    WSU Police 509-335-8548
    Emergency Dial 911

  • Psychiatric Services (Outpatient)

    Pullman Regional Hospital Behavioral Health 509-339-2394

    • Timmothy Stoddard, MD
    • Alan Unis, MD
    • Debra Blazzard, ARNP
    • Lynn-Marie Peashka, PMHNP-BC

    St. Joseph Mental Health Center

    • Outpatient 208-799-6500
    • Inpatient 208-799-5700

    Palouse River Counseling 509-334-1133
    Bridgeway Counseling (Lewiston) 208-746-6776

  • Sexual Assault

    Alternatives to Violence of the Palouse 509-332-4357 (24-hour hotline)

  • Sliding Fee Scale

    Bonita Lawhead, B.S., C.D.P 509-334-0782

    Andrea Masom, LCPC 208-882-1289

    Piper Warwick, MS, LMHC 509-270-5460

    WSU Psychology Clinic 509-335-3587
    Therapists are Ph.D. students in the clinical psychology department at WSU